FAQs
ABOUT OUR PRODUCTS
Equil Streetwear currently offers high quality custom printed shoes, phone cases, handbags, apparel, watches, hats and jewelry, we are always expanding our range of our products from time to time.
Equil Streetwear is located in the land down under = "Australia" but our factories are located around the world in order to fulfill items to the masses. We have factories in Asia, US and EU.
Production Times ⬇️
Shoes: 5 - 7 Days
All Custom Printed Bags (Except Equil Backpacks): 3 - 6 Days
Apparel: 5 - 7 Days
Phone Cases:
- Equil Phone Cases: 1 - 3 Days
- Tough Phone Cases: 3 - 5 Days
- Wallet Phone Cases: 5 - 7 Days
Watches: 3 - 5 Days
Hats: 3 - 6 Days
Equil Hoodies / Shirts / Sweaters / Backpacks: 5 - 7 Days
Due to shortage of materials, all Equil Hoodies, Equil T-Shirts & Equil Sweaters will take 10-12 days for production time currently until updated.
Kimonos: 5 - 8 Days
Jewelry + Custom Jewelry: 2 - 3 Days (5 Days Max)
Equil Leggings: 6 - 8 Days
Hooded Blankets | Equil Hooded Coats | Equil Joggers: 5 - 7 Days
PLUS SHIPPING TIMES BELOW ⬇️
Please refer to form of free shipping mentioned in product descriptions
Standard shipping via EMS: 5 - 20 Business Days after shipped (Shoes/Hats/Some Clothing)(It may arrive faster depending where you are located) EMS ETA Times:
USA: 7-15 Days
Rest of the world: 5 - 25 Days (May arrive faster depending on where you are located)
^ The above shipping method applies to majority of our products ^
Equil Hoodies / Shirts / Sweaters / Backpacks
USA: 5-7 Days & Rest of the world: 7-21 Days
Equil Leggings:
USA: 8 - 14 working days
UK: 8 - 14 working days
Australia: 8 - 14 working days
Europe: 8 - 14 working days
Rest of the world: 13 - 16 working days
Kimonos
USA: 2-6 Days & Rest of the world: 10-20 Days
Jewelry + Custom Jewelry:
USA: 2-5 Days
Canada: 3-7 Days
Europe: 4-8 Days
Rest of the world: 6-10 Days
Equil Phone Cases + Tough Cases (USPS):
USA: 5-10 Days
International: 10-20 Days
Wallet Phone Cases:
USA: 7-10 Days
International: 15-20 Days
Hooded Blankets uses DHL/UPS express shipping, these will take 5-7 days to arrive. (Applies to most countries)
Hooded Coats, will take 7-10 days (USA) & 10-14 (International) to arrive. (Applies to most countries)
Equil Joggers, will take 8-12 days (USA) & 10-14 (International) to arrive. (Applies to most countries)
Watches:
Our watches are produced at different factory than our shoes, thus different delivery times apply.
Delivery time USA: 7 - 10 working days
Delivery time international: 15 - 20 working days
Yes, but there are certain conditions that needs to be met. The design/art you send must not be copyrighted and it can't contain any personal names or messages, as we will make it available on the store and sell to other customers too. However, you can put in statements that speaks your soul~
Please send designs to: design@equilstreetwear.com with Subject: "Design To Be Printed" with your name and as much details as possible.
Yes we can, just send us a link or picture of the design you like and how you want it to look on the shoes, we'll try our best to satisfy your needs.
Please send links/images of designs you like to: design@equilstreetwear.com with Subject: "Design I Like" with your name and as much details as possible.
PLEASE NOTE: Designs submitted will be taken into consideration and review before we start designing, not all designs will be accepted.
ORDER FAQs
Rome isn't built in a day; To ensure we deliver quality products to our customers; We take extra care when your products are being handmade to the strictest specifications, you can refer to each product's production times it requires here on the PRODUCTION TIMES page.
Tracking numbers will be made available/active typically in 1-2 days after item has been shipped. This will automatically be uploaded to your order, if it's not there please Contact Us only after the specified time frame.
Yes, but only within 12 hours after an order has be placed before production takes place, Contact Us with your "Order #" and "New Size" including your Name and Address to be changed.
Please Note:
Once production process takes place, you will NOT be able to change your size.
Yes, but only within 12 hours after an order has be placed before production takes place, Contact Us with your "Order #" and "New Address" including your Name to be changed.
Please Note:
Once production process takes place, you will NOT be able to change your address.
DO NOT PANIC, items may arrive separately, because they are fulfilled at different factories, some will arrive together, like Equil Hoodies/T-Shirts/Backpacks, others will come from different factories, depending on what you have ordered.
Please Note: If you feel like your items are missing after a reasonable time, do contact us and let us know your problem.
SHIPPING
Shipping is FREE to worldwide for all products, most products will have FREE Standard/EMS Shipping. Form of free shipping is specified on every product page description, please refer to it if you're unsure about which form of shipping will be used.
We ship your items from various local USA and international warehouses in Asia depending our item location in order to get them to you as fast as possible.
Multiple items may be shipped separately, please don't panic if you don't receive all of your items in one order, they're on their way. Orders may be shipped separately because some items are produced in different factories.
If an item is damaged or is shipped with a poor-quality print, you must send us a photo of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost.
Please note: Mesh Sneakers and Canvas Shoes are not printed poorly; if it seems like the artwork is blurry to you; this is perfectly normal because print is done on the mesh/canvas resulting an illusion of blur caused by the texture of the material.
Equil Streetwear do not hold responsibility for items damaged during shipping. (However if it's dead on arrival, please contact us with photo as evidence, we'll replace it free of charge)
PAYMENTS
We accept all major Credit Cards (VISA, MASTERCARD & AMEX) and PayPal.
Sorry, we only accept online payment options mentioned above in the available payment options.
Our products in our store are all priced and billed in USD.
OUR POLICY
Because of Print on Demand, in most cases - WE DO NOT ACCEPT ITEM RETURNS, please choose carefully before placing your order, but we offer FULL or PARTIAL REFUNDS if you're unsatisfied with the product or product has print/manufacture defect. (You would need to contact us and send us a photo first)
[Change of mind is not a valid reason for refund.]
(In some special cases - we may ask you to return the item back to us in order to have your refund processed, return shipping costs will be on buyer's expense)
Watches have a 90 days Replacement Warranty
Yes, Order Cancellations are allowed within 12 Hours (Apparel and Footwear only) an order has been placed before production process takes place.
Please contact us at contact@equilstreetwear.com with your Order # within 12 Hours of placing your order to cancel.
Please Note:
You will NOT be able to cancel your order once production process takes place.
If an item is damaged or is shipped with a poor-quality print, you must send us a photo of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. Equil Streetwear do not hold responsibility for items damaged during shipping.
No, we generally can't do exchanges because of custom printed products, all incorrect sizing problems needs to be remade. For all clothing/shoes incorrect size problems = a $25 Remake fee (For All Apparel), $50 (For Shoes) will apply, TO AVOID THIS WE ASK YOU TO CHOOSE AND CHECK THE MEASUREMENTS ON SIZE CHARTS CAREFULLY. In most cases customers do not need to return their item, however; sometimes there unforeseen circumstances and customers will be contacted to return their item in order to get an Exchange. (We ask to choose Sizes carefully as exchanging would have to go through the process of production again, therefore having you to wait for the listed production times; no one likes waiting XD)
Simply EMAIL US to get this sorted.