EU Product Safety and Compliance

Product Safety and Compliance
We are committed to ensuring that all phone cases we offer through our store meet the safety standards required by applicable EU legislation, including Regulation (EU) 2023/988 (General Product Safety Regulation). As part of our commitment, we take every precaution to ensure that the products we sell are safe for our customers.
Safety Notifications and Recalls
In the event that a safety issue arises with any of the products we offer, we will notify our customers promptly with all relevant details regarding the safety issue, including the possibility of a product recall or necessary safety instructions. We will also ensure that we provide customers with appropriate remedies, including the repair, replacement, or refund of the affected products, in accordance with applicable consumer protection laws.
Record-Keeping and Communication
We are responsible for maintaining accurate and up-to-date contact information for our customers to ensure that we can fulfill our obligations in the event of a product safety issue or recall. This will allow us to communicate quickly and effectively if any safety-related issues arise.

Liability and Remedies
While we ensure that all products meet safety standards at the time of sale, we are committed to offering prompt and transparent solutions for any safety-related issues. In the case of a safety issue, we will offer our customers one or more of the following remedies:
• Repair of the affected product.
• Replacement with a safe product of equivalent type and value.
• A refund corresponding to the value of the affected product.

Collaboration on Safety Measures
We are committed to working with our partners to address product safety concerns or recalls while ensuring full compliance with all applicable safety regulations. We will maintain open communication with our suppliers to address safety concerns and protect the well-being of our customers.